How to integrate the provconnect device agent in your reimaging process

Instructions : From The 2.14.xxx versions, the only thing to pay attention is the configuration file of the provconnect agent on the new image that is going to be installed on the device.  The installation file is located here per default : “C:Program Files (x86)ProVConnectProVConnect Device AgentDevice AgentbinWanpulse.config”  Please follow the following steps : Make sure that the Read more…

Resolve the issue with the remote desktop session

The remote desktop session task fails List of things to check Only one version version of UltraVNC must be installed on the client device : Check the following paths : c:Program Files (x86)uvnc bvbaUltraVNC c:Program Fileuvnc bvbaUltraVNC c:Program Files (x86)UltraVNC c:Program FilesUltraVNC Check the following values on your server the web.config configuration (with IIS manager in the application settings Read more…

How to reconnect the MQTT Broker

Symptoms Your tasks takes a long time before being processed Your Remote Desktop Session takes a long time to start It means that the MQTT Broker were probably disconnected on your server. You can check this in the settings page of your server  To solve the problem, you need to restart the MQTT connection. You Read more…